Services

Hospitality Advisory Built Around Your Property

Services may be delivered as a focused review, a defined improvement project or ongoing advisory support. The scope is agreed according to the property’s priorities, resources and objectives.

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Hotel Operational Review

  • Departmental performance review
  • Service standards and quality controls
  • Cost and productivity analysis
  • Standard operating procedures
  • Management structure and accountability
  • Operational improvement plans
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Revenue and Distribution

  • Pricing and rate strategy
  • Demand forecasting
  • Distribution and channel mix
  • OTA and direct booking performance
  • Revenue management systems and tools
  • Reporting and performance tracking
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Commercial Strategy

  • Market and competitive positioning
  • Sales strategy
  • Corporate account development
  • Marketing priorities
  • Promotional planning
  • Operational improvement plan
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Guest Experience

  • Guest journey review
  • Service touchpoint analysis
  • Online reputation and review performance
  • Guest communication
  • Service recovery standards
  • Loyalty and repeat-business opportunities
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Brand and Positioning

  • Brand identity review
  • Property positioning
  • Competitive differentiation
  • Guest segmentation
  • Concept development
  • Operational improvement plans
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Management Advisory

  • Owner advisory
  • Hotel performance reviews
  • Management support
  • Pre-opening guidance
  • Turnaround planning
  • Ongoing strategic supervision

Every engagement begins with a confidential discussion to understand the property, the current challenges and the desired outcomes.

Discuss Your Property